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At Kushki, we have different SLAs for different types of requests:
- Incidents: Issues related to transac-onal problems or unexpected behavior of Kushki’s products. You can check our Status page to see if there are any ongoing incidents.
- Questions: Inquiries or doubts about Kushki’s products. You can check ourhigh-level documentation for common ques-ons.
- Task: Configurations / tasks associated with businesses which are not incidents.
Important: Remember, if the request has not exceeded the SLA, we recommend not following up as it may cause reprocessing that would affect the final review/ resolution of the request. In urgent cases, kindly contact the service leader.
PSPs, Marketplaces or Resellers
B2B
Enterprise
Medium and Small